Bank of America
So, Fleet gets taken over by Bank of America and we are advised that the charges would commence. So, we move our account to PNC by writing out a check for the remaining balance on the account. However, Bank of American insists on keeping the account open and charging $15 per month. So, each month, the charity goes further into a negative balance and the bank won't close the account.
Up until this point, I was relying upon my staff to resolve the matter. So, I am at the office late and see a statement showing the negative balance. I figure I will call the phone number on the statement and talk to a representative to resolve the matter. I call the number and hear a series of prompts. After about 8 minutes, I find the relevant prompt and .....
Well, you know what happens next. I don't get the live person to talk to. Instead, I get a recording saying that they closed their offices at 7pm and I should call back during the normal telephone business hours. I mean, why couldn't you tell me at the beginning, saying:
"Our automated services are open. If you need to speak to a live person, call tomorrow between 7am and 7pm." But, noooooooooooooooo, they make you go through all of the prompts first.
And, when they put the phone number on the statement, in all that white space (about half a page on my statement) they couldn't give me the hours of automated services versus live services?
Hey, Bank of America is so bad, I am still getting statements for my mother showing a zero balance. She passed away in 1999! It took me until early 2005 for them just to take the last $2 in the account in the hopes they would close it. Hmmmmmmmmmm...maybe they will start charging her $15 per month. I bet they will when they see this post!